About DeafMetrix
Where silence became strategy.
DeafMetrix was born from a simple but devastating truth:the systems that run our world were never built with Deaf people in mind.
From hospital corridors to hiring processes, mobile apps to government policy every layer of modern life depends on sound.
And when sound becomes the default, silence becomes a barrier.
We exist to change that.
🔍 Our Beginning
DeafMetrix was founded by Helen Thomas, a Deaf strategist, systems thinker, and advocate for measurable change.
After years working inside accessibility, digital design, and organisational strategy, Helen saw the same problem repeat across every sector:
good intentions, bad design.
Inclusion wasn’t failing because people didn’t care; it was failing because the systems themselves were built wrong.
So she built something new:
a Deaf-led consultancy that treats inclusion as an operational discipline, not a marketing promise.
“I founded DeafMetrix because I got tired of hearing the same excuse
that exclusion was ‘unfortunate but complicated’.
It’s not complicated. It’s systemic.
And if we can design rockets, driverless cars, and global AI systems,
we can design inclusion properly too.
”
⚙️ What We Believe
We believe silence tells you everything you need to know about a system.
If you want to find where something’s broken, look at where it stops listening.
In most organisations, exclusion isn’t deliberate; it’s designed in by default.
Our job is to expose that design, measure its cost, and rebuild it properly.
We don’t sell sympathy.
We sell precision.
Because inclusion isn’t a feeling; it’s a function.
💼 What We Do
We partner with businesses, governments, and organisations worldwide to transform exclusion into strategic advantage.
Through our proprietary Exclusion Intelligence™ framework, we empower leaders to:
Identify where their systems exclude Deaf and hard-of-hearing users.
Measure the operational, financial, and reputational costs of inaccessibility.
Redesign structures, processes, and technologies for sustained, measurable impact.
Our expertise spans industries from technology and healthcare to policy and sport wherever communication shapes outcomes.
✊ Why Deaf-Led Matters
True inclusion isn’t something done for Deaf people; it must be led by Deaf people. Deaf leadership is essential to uncover hidden patterns, identify systemic flaws before they cause harm, and reveal inefficiencies disguised as “normal.”
At DeafMetrix, this principle is more than theory; it’s our foundation.
We transform lived experience into precise strategy, convert exclusion into actionable data, and turn silence into powerful design intelligence.
This is how we don’t just adapt systems; we rebuild them to work for everyone.
That’s the power behind DeafMetrix:
lived experience translated into strategy,
exclusion turned into data,
silence turned into design intelligence.
🌍 Our Mission
To set the global standard for Deaf-led system design.
To transform exclusion from an afterthought into a clear metric of progress.
To build a world where silence is no longer a signal of failure but a space where opportunity arises.
Because the most powerful systems are those that work for everyone.
When you dismantle exclusion at its core, you don’t just include Deaf people —
you unlock a future where every system performs at its fullest potential for all.
📈 Where We’re Going
DeafMetrix isn’t a campaign. It’s infrastructure.
Our goal is to make Deaf leadership and measurable inclusion the default, not the exception.
We’re building global partnerships, auditing critical systems, and working with industries ready to lead change, not just follow it.
Because real leadership doesn’t sound like a statement.
It looks like a system that works, for everyone.
🔗 Join Us
Ready to move past awareness and create measurable, lasting inclusion?
Partner with us to transform your organisation’s systems with strategic, Deaf-led expertise.
Let’s build access that works together.