DeafMetrix Services
Every organisation’s journey into Deaf inclusion starts differently. Some begin with culture. Others face product failures. Others hit crisis first.
That’s why our services cover the full spectrum from culture shifts to system redesign, from immediate safety to sustainable futureproofing.
We don’t just raise awareness; we embed accessibility into the architecture of your organisation, ensuring inclusion is foundational, not accidental.
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Awareness & Culture Training
What it is: Deaf-led workshops and sessions for teams.
What we do: Build real understanding of Deaf culture, communication, and systemic barriers not tick-box “awareness days.”
Why it matters: Culture change only sticks when people understand lived reality. (e.g. One employer cut disputes by 40% after team-wide Deaf culture training.) -
System X-Rays
What it is: Diagnostic scan of policies, workflows, and customer journeys.
What we do: Expose hidden fractures where Deaf people are excluded.
Why it matters: Avoid fines, lawsuits, and reputation loss (e.g. a bank paid millions over inaccessible ID checks). -
Workplace Redesign
What it is: Inclusive recruitment and employee lifecycle rebuild.
What we do: Fix hiring, onboarding, progression, and leadership pathways.
Why it matters: Staff churn costs 6–9 months’ salary each time - inclusive systems cut turnover and unlock innovation. -
Product & Tech Proofing
What it is: Stress-testing of apps, platforms, and tools.
What we do: Find where technology blocks access and redesign for resilience.
Why it matters: Accessibility lifts revenue and retention (e.g. a retailer lost 20% of sales at checkout due to missing captions).
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Narrative Proofing - Media, Content & Representation
What it is: Review of campaigns, comms, and media before launch.
What we do: Spot missteps in language, imagery, or representation.
Why it matters: A single mistake can spark global backlash (e.g. misuse of sign language in a brand campaign). -
Executive Presence
What it is: DeafMetrix at your leadership table.
What we do: Provide Deaf executive insight at board/strategy level.
Why it matters: A £7m rollout failure was avoided because exclusion risks were flagged early. -
Live Access & Safety
What it is: Accessibility design for venues, events, and emergency systems.
What we do: Build fail-safe access into conferences, stadiums, and alerts.
Why it matters: Exclusion in safety = legal and reputational disaster (e.g. airport fire drill excluded Deaf passengers). -
Rapid Response & Retainers
What it is: Emergency intervention and ongoing cover.
What we do: Contain failures quickly, fix them permanently, and keep you accountable.
Why it matters: Every hour multiplies damage (e.g. inaccessible town hall rebuilt within 24 hours).
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Compliance & Procurement Proofing
What it is: Audit of contracts, suppliers, and supply chains.
What we do: Catch hidden accessibility risks in third-party systems.
Why it matters: One non-compliant vendor cost £500k in retrofits - we prevent that. -
Leadership Coaching (Deaf-Led)
What it is: 1:1 and group coaching for senior leaders.
What we do: Build instinctive Deaf inclusion into decision-making.
Why it matters: A CEO lost a funding round after ignoring accessibility - we train leaders to anticipate, not apologise. -
Crisis & Reputation Simulations
What it is: “What if” drills for accessibility failure.
What we do: Stress-test crisis plans against real-world Deaf scenarios.
Why it matters: A transport firm found its crisis plan excluded Deaf users - we rewrote it before disaster struck. -
Access Futures Lab
What it is: Innovation hub for next-gen accessibility.
What we do: Co-design solutions across AI, wearables, and future workplaces.
Why it matters: Clients tested real-time caption AI with us before deploying at scale.
How We Work
Each package we offer is fully bespoke, tailored specifically to your unique context and needs. However, a typical engagement might follow this phased approach:
WEEK 1-2: EXPOSE - Discovery & Diagnosis
Conduct stakeholder interviews
Perform comprehensive system audit
Map user journeys
Identify quick-win opportunities
WEEK 3-4: PROVE - Quantify & Report
Assess risks
Analyse costs
Model potential impacts
Develop a detailed implementation roadmap
WEEK 5-12: REDESIGN - Build & Implement
Co-design tailored solutions with stakeholders
Pilot and test interventions
Provide team training
Support full rollout
ONGOING: SUSTAIN - Monitor & Optimise
Conduct quarterly performance reviews
Track key metrics
Offer ongoing advisory support
Drive continuous system improvements
This framework serves as a guide, adaptable to the complexity and scale of the systems we engage with, ensuring every solution is as effective and inclusive as possible.
The Value
Prevent Lawsuits, Demonstrate Leadership
Every lawsuit avoided and every compliance failure prevented is a clear testament to leadership in action; proactive, accountable, and strategic.
Cut Costs, Stop the Silent Drain
We eliminate the hidden losses from staff turnover, failed products, and wasted campaigns. Saving money isn’t luck; it’s intentional design.
Unlock New Markets
Accessibility is not an expense; it’s the key driver of growth you’ve been overlooking. Broaden your reach by making inclusion integral.
Build Unshakable Trust
Regulators, investors, and customers all watch how you lead on equity. Show them you are committed, consistent, and credible.
Embed Resilience, Not Charity
Solutions designed for Deaf people reinforce your entire system’s strength. This is future-proofing through equity—not philanthropy.
The Choice
This is not inclusion as a checkbox.
This is leadership architecture.
Every empire falls through blind spots.
Rome thought walls were enough.
Kodak trusted yesterday’s assumptions.
Today’s leaders face the same fracture not from technology, but from silence.
Exclusion is not a minority issue.
It is the pressure test of your system.
You have two options.
Wait - and let silence split the cracks wide open: lawsuits, resignations, reputational collapse.
Or lead - redesign your systems now. Build resilience that outlasts headlines, regulators, and storms.
DeafMetrix. Count Exclusion. Confront Exclusion. Change the system.