FAQs
Is DeafMetrix only for Deaf people?
Absolutely not. DeafMetrix serves anyone shaping the systems, services, products, or policies that people rely on. Why? Because Deaf access uncovers blind spots others overlook. We collaborate with businesses, governments, teams, and institutions committed to designing right from the start not apologising after harm unfolds.
We already do disability inclusion. Isn’t that enough?
Deaf access is not a footnote in disability inclusion. It demands a whole new design mindset; distinct languages, formats, and risk considerations. If Deaf access lives under the umbrella of general inclusion in your strategy, you’re likely missing the mark completely.
Is DeafMetrix a charity?
No. We’re a strategic consultancy, not a fundraiser. We don’t count on goodwill; we engineer system rebuilds that work.
Is this only for accessibility teams?
Far from it. This is a leadership, risk, design, policy, operations, product, and culture challenge. Inaccessibility is never just one team’s problem. When your service depends on hearing, that’s a strategic failure, not merely an accessibility hiccup.
Is this a legal or reputational risk?
Yes. Exclusion isn’t just inconvenient; it’s a breakdown with real legal and reputational fallout. Deaf people face misdiagnosis, denied care, blocked job opportunities, failed safeguarding, and crisis neglect all because systems assume sound. If you still lean on voice-only services, inaccessible workflows, or unchecked assumptions, you’re vulnerable. And so are the people you serve.
“What about support for hearing people who want to be allies?”
You don’t need to be Deaf to work with us; you just need to be ready to listen, learn, and act.
We offer clear, strategic, and non-performative support to leaders, teams, and decision-makers who want to fix exclusion at the root; not mask it with empty messaging.
“Can you help us with one part like a website or recruitment?”
Yes. But we won’t stop there if we find deeper risks. Exclusion usually isn’t isolated; it’s systemic.
If one part of your organisation isn’t working for us, there’s often more underneath. We help you spot the pattern, not just patch the symptoms.
“Is it too late to fix this?”
It’s only too late if you’ve decided the harm is acceptable. You can’t undo the past.
But you can decide what happens next.
Start now before someone else does it for you.
“What does ‘Deaf logic’ mean?”
Deaf logic is the clarity, adaptability, and intentionality required when you design without assuming sound.
It’s not a workaround; it’s an upgrade.
Systems built with Deaf logic are:
Clearer in communication
Safer under pressure
More robust in design
Less biased in assumptions
More inclusive by default
“What’s the difference between DeafMetrix and accessibility training?”
Training teaches you what Deafness is.
We show you where your system is broken and help you rebuild it.
This isn’t about awareness. It’s about redesign.
Because awareness doesn’t change outcomes. System change does.
“What does ‘Deaf-led’ really mean?”
Being Deaf-led means the vision, decisions, and direction of our work are shaped by Deaf people; not simply influenced by them, and not filtered through hearing gatekeepers. It means Deaf expertise sets the agenda, drives the solutions, and defines what success looks like.
In practice, it’s not about adding Deaf voices to a hearing-designed system. It’s about starting from Deaf knowledge, lived experience, and cultural insight, and building outward. Our leadership comes from those who understand exclusion first-hand and who design with the realities of Deaf life at the centre so inclusion isn’t a retrofitted afterthought, but the foundation.
“Is this about legal compliance?”
That’s the baseline; not the goal.
Yes, we help reduce legal risk.
But we’re not here to tick off Section 20 of the Equality Act. We’re here to make your systems work properly for everyone, by design.
“What will change if we work with you?”
You’ll see what you’ve normalised.
You’ll fix what others can’t even see.
You’ll design smarter, safer, clearer systems for everyone.
You won’t get awareness.
You’ll get accountability.
“Why should we prioritise Deaf inclusion?”
Because what fails us is already failing others; you just haven’t seen it yet.
Deaf access is a pressure test.
If your product or service can’t work without sound, assumption, or perfect conditions, it doesn’t work at all.
Fixing it now protects you from risk, attrition, market loss, and reputational harm.
“How do we get started?”
Book an audit if you need to understand your current state.
Schedule strategic advice if you're shaping a product, policy, service, or communication.
Launch a redesign sprint if you’ve already found a gap and need help fixing it fast.
Set up a retainer for long-term partnership and system-wide change.
Contact us. Tell us what you’re building or fixing. We’ll guide you from there.
Have questions we haven’t addressed?
Ask now. If your system affects people’s lives, it demands redesign.
Let’s start building effective deaf access together.