Policy, Governance & Assurance
What We Offer
We help to redesign the rules organisations run on — so Deaf people are not excluded by default.
Every organisation operates through rules about safety, communication, information, and responsibility. Most of those rules quietly assume hearing. This service exists to change that.
We work with organisations to ensure Deaf inclusion is built into how rules are written, how decisions are made, and how responsibility is checked over time — so inclusion doesn’t depend on individuals, memory, or good intentions.
Support operates at the level where rules shape everything else, from targeted checks of key policies through to full redesign of how inclusion is governed and assured. Where systems are complex, we design bespoke support.
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Do your rules still work when sound isn’t available?
A practical review of the rules your organisation relies on, to find where Deaf people are unintentionally blocked or put at risk.
Typically includes
Policies that rely on spoken briefings, verbal updates, or meetings
Rules that assume people hear announcements, alarms, or instructions
Gaps between what a policy says and what actually happens in practice
Clear, practical changes so rules work for everyone, not just hearing staff or users
Best for
Organisations updating or relying heavily on written policies
Teams tired of exceptions and workarounds
Leaders who want problems prevented, not patched
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Who notices — and who is responsible?
We look at how decisions are made and who is expected to catch access issues — then fix the gaps.
Typically includes
Clarifying who is responsible when access fails
Making Deaf inclusion part of sign-off, approval, or go-live decisions
Removing reliance on “someone should flag it” or informal fixes
Ensuring access is considered before decisions are locked in
Best for
Leadership and management teams
Organisations going through change or growth
Systems where one decision affects many people
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How do you know this is actually working?
Simple, defensible ways to check that Deaf inclusion hasn’t quietly dropped out over time.
Typically includes
Agreeing what “working properly” actually looks like
Identifying early signs when access or communication breaks down
Making it clear who checks, how often, and what happens next
Giving leaders confidence without needing constant firefighting
Best for
Leaders accountable for outcomes
Organisations under scrutiny or pressure
Teams who want confidence, not guesswork
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Designed around how your organisation actually runs.
Where decision-making, accountability, or oversight is complex, we tailor this work to fit reality — not ideal charts or templates.
Our Approach
Start with reality
If something only works when heard, it doesn’t work.
Design for scale
Rules must hold as organisations grow, change, and come under pressure.
Remove guesswork
Inclusion shouldn’t depend on who happens to be in the room.
Deliver with consequence
This work produces clarity leaders can act on — and stand behind.
Take responsibility
Deaf-led insight must sit inside the rules, not outside them.