Our Services
DeafMetrix works on the risks organisations don’t measure — until they fail.
Most organisations don’t have a single Deaf inclusion problem.
They have blind spots across decisions, systems, and governance — created when sound is assumed to be reliable.
DeafMetrix operates as a connected system.
We help organisations identify where exclusion is built in, redesign what fails, and protect decisions at the level where power sits.
You don’t need to know where to start.
We help you find the right entry point.
Executive Advisory & Consulting
Support for leaders making decisions that shape everything else.
Brings Deaf insight into senior decisions
Highlights what leadership teams are missing
Challenges assumptions before they become problems
Helps leaders think through impact, not just intent
Reduces the risk of public failure or backlash
Supports better decisions under pressure
Best for organisations where decisions carry real consequence.
Exclusion Intelligence & Audits
Understand where things stop working for Deaf people — and why that matters.
Shows where systems rely on hearing
Highlights where people are likely to miss information
Identifies points of confusion, delay, or failure
Reveals where complaints, risk, or harm could emerge
Makes invisible problems visible
Gives you a clear picture of what needs fixing
Best for organisations, brands, institutions that need to understand the problem before changing anything.
Operations, Safety & Infrastructure Transformation
Making real-world environments work when sound isn’t reliable.
Looks at how people move, gather, and respond in real situations
Identifies where safety or access depends on hearing
Highlights where people may miss critical information
Redesigns systems so everyone can respond in time
Reduces confusion in high-pressure moments
Helps environments work safely for everyone
Best for organisations responsible for people, places, and safety.
Digital & Product Transformation
Making digital products work when sound isn’t available.
Looks at how people actually use digital products
Identifies where instructions, feedback, or alerts rely on sound
Highlights where users get stuck, confused, or excluded
Redesigns features so information is clear without audio
Improves usability, safety, and confidence for all users
Helps products scale without leaving people behind
Best for organisations building or running digital products and services.
Culture & Awareness Workshops
Helping teams understand how Deaf exclusion actually shows up.
Explains how everyday decisions can exclude Deaf people
Shows where “good intentions” still lead to problems
Helps teams see beyond assumptions about hearing
Builds shared understanding across roles and levels
Makes it easier to change systems, not argue about them
Creates alignment before bigger changes begin
Best for organisations that need teams aligned before redesigning systems.
Media, Content & Representation
Making communication clear, accurate, and trustworthy for everyone.
Looks at how messages are created and shared
Identifies where meaning relies on sound or stereotypes
Highlights where people may misunderstand or be excluded
Helps content land as intended, not just be produced
Reduces the risk of backlash or loss of trust
Strengthens credibility across public-facing work
Best for organisations sharing messages with the public.
Policy, Governance & Assurance
Making sure the rules actually work for Deaf people.
Looks at the rules organisations rely on every day
Identifies where access is assumed rather than checked
Highlights where responsibility quietly falls through the cracks
Helps ensure decisions work in real life, not just on paper
Reduces long-term risk caused by unclear ownership
Builds confidence that inclusion doesn’t disappear over time
Best for organisations that need systems to hold at scale.
If Your Challenge Isn’t Listed
The services above cover the most common ways Deaf exclusion shows up in organisations — but they aren’t a closed list.
If your challenge doesn’t sit neatly in one category, or if you’re dealing with something specific, complex, or unexpected, talk to us.
We work across systems, decisions, and environments. If Deaf people are affected — directly or indirectly — we can help you understand what’s happening and what to do next.
You don’t need the right language or the right service name.
Just tell us what you’re facing.